HERE YOU WILL:
A. understand what effective communication is B. identify what you could improve in your daily and business communication C. get ideas on how to start making your communication more effective Effective communication is a key interpersonal skill. To be successful in business, we must be able to create effective communication with potential customers and partners, as well as people inside our company.
Time needed to review this content: 30 MIN
Communication is more than just exchanging information. It's about understanding the emotion and intentions behind the information.
Sometimes - despite our best intentions - what we try to communicate gets lost in translation. We say one thing but the other person hears something else and, as a result, misunderstandings and conflicts arise.
Fortunately, we can learn how to communicate more clearly and effectively. It takes time and effort to develop these skills but the more effort and practice you put in, the more instinctive and spontaneous your communication skills will become.
To be effective in communication, we must be aware of possible BARRIERS - various aspects or conditions that interfere in an effective exchange of ideas or thoughts - and learn how to deal with them.
A Failure to Communicate
Learn how different barriers can make communication difficult
Watch this short animated story to see how communication misunderstandings can arise and lead to conflict
Think fast, talk smart: communication techniques
by Stanford Graduate School of Business
Watch this video/ interactive lecture if you would like to learn and practice techniques that will help you speak spontaneously with greater confidence and clarity, regardless of content and context.
TIPS AND TRICKS:
Tips for overcoming communication barriers
On an individual level:
1. Select the most appropriate channel for the message.
2. Make a special effort to understand each other`s perspective.
3. Pay attention to nonverbal signs - your own and other speakers.
4. Be an engaged listener.
On an organisational level:
5. Create a climate of trust and openness.
6. Encourage the use of multiple channels including formal and informal communication.
7. The organisational structure should fit communication needs.
For physical barriers:
8. Appropriate seating arrangements.
9. Ensure visibility and audibility.
10. Environmental comfort.
11. Minimise visual/ oral distractions.
For semantic barriers:
12. Use of simple language.
13. Use symbols and charts to visualise the message.
14. Active listening/ constructive feedback.
For socio-psychological barriers:
15. Calling attention & motivation;
16. Assistance & sympathy;
17. Managing your emotions;
For cross cultural barriers:
18. Promote an understanding of other traditions and customs.
19. Provide intercultural training.
20. Avoid jokes or sarcasm.
21. Be careful with translation of body language - ask questions if you don`t understand.
To improve non-verbal communication:
- You may want to ask a friend or colleague to give you some feedback on your non-verbal behaviour. This feedback can be very useful, as often, we do not really know how we appear to others.
- If you are able to, it may be useful to videotape yourself having a conversation, and note what your body language may be communicating. Once you have identified a couple of trouble spots, practice the appropriate body language.
- You can also practice your new non-verbal skills in front of a mirror.
Effective communication is very important for business success
With effort and practice, everybody can become a better communicator
Watch for possible communication barriers and learn to overcome them
Learn to really listen, ask questions, speak clearly and watch the body language
Everybody has a story to tell - what's the story of your business?
THINK OF SOME ANSWERS TO THE FOLLOWING QUESTIONS:
What communication barriers can you identify in your workplace?
How could you reduce them?
Can you tell a story of your business in 2 minutes?